Emmanuel Hospice Reaccredited by CHAP

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Emmanuel Hospice has been reaccredited by the Community Health Accreditation Program, Inc. for its industry best practices and commitment to quality patient care.

The CHAP accreditation renewal demonstrates that Emmanuel Hospice meets the health care industry’s highest nationally recognized regulations and standards. Emmanuel Hospice was awarded the renewal due to its focus on structure and function, quality of services and products, human and financial resources and long-term viability. The organization received a perfect survey with no areas of concern.

“Our goal at Emmanuel Hospice is to provide the best possible experience for patients and their families during what can be a very difficult time,” said Emmanuel Hospice Executive Director Sara Lowe. “Having the independent, third-party validation from CHAP confirms our commitment to the highest standards possible.

“We hope those we care for and their families can rest easy knowing we are being held to a high level of excellence as we offer a holistic, life-affirming experience through the end of life.”

Emmanuel Hospice first received CHAP accreditation in 2014 after its first year of operation. The new accreditation is valid through September 2022. CHAP certification also certifies Emmanuel Hospice as a Medicare provider.

“By achieving CHAP accreditation, Emmanuel Hospice has shown a commitment to excellence,” said CHAP President and CEO Karen Collishaw. “This is the second time Emmanuel Hospice has achieved CHAP accreditation, and we are excited to continue our partnership by offering support in its commitment to providing quality care and continuous improvement.”

CHAP is the oldest national, independent accrediting body for health care organizations that determines if hospice agencies meet the Medicare Conditions of Participation and CMS Quality Standards.

Since opening its doors, Emmanuel Hospice has grown to care for more than 100 families a day in a four-county area in West Michigan. Last year, the organization cared for more than 455 patients and an estimated 1,365 caregivers who supported them on their end-of-life journeys.

Emmanuel Hospice to Host New Office Open House

Bolstered by steady growth since its founding in 2012, Emmanuel Hospice will celebrate its move into a new and expanded office space with an open house on Thursday, July 18.

The open house will begin at 3 p.m. at 401 Hall St. SW, Suite 263 with a blessing of the office, followed by a ribbon-cutting ceremony with the Grand Rapids Chamber of Commerce. Guests will then have the opportunity to explore program stations featuring live music, massage therapy, virtual reality and pet visitors until 6 p.m.

“The growth of our organization has been beyond our expectations, and we are delighted to be in a new space that will allow us to better serve our patients, families, staff and volunteers,” said Sara Lowe, executive director of Emmanuel Hospice. “We hope our community and beyond will join us for this open house, which will allow us to showcase the portfolio of complementary programs we offer to serve our patients and their families with the highest level of care and compassion.”

The new office space is 5,400 square feet, which is an increase of 3,500 square feet from Emmanuel’s previous office space at St. Ann’s Home. The new office space, which is located just south of downtown Grand Rapids, includes a dedicated grief support room, collaborative workspaces, a large conference room, space for interdisciplinary team meetings and 13 private offices. The new space also offers convenient access to US 131 and I-196, as well as free and abundant parking.

The move comes two years after the faith-based nonprofit provider of hospice care expanded its former headquarters at St. Ann’s to accommodate new team members. Since inception, Emmanuel’s team has grown from one part-time employee to 48 employees and has expanded programs, such as its complementary therapy offerings.

“As we continue to refine our services in our new space, it’s important to us to honor St. Ann’s and the Carmelite Sisters for being the supportive roots from which we could grow,” Lowe said. “Our partnership will remain strong with St. Ann’s and our other partners, Clark, Porter Hills and Sunset, as we continue to expand.”

Since opening its doors, Emmanuel Hospice has grown to care for more than 100 families a day in the four-county area. Last year, the organization cared for more than 455 patients and an estimated 1,365 caregivers who supported them on their end-of-life journeys.

Additionally, Emmanuel Hospice has:

  • Provided grief counseling and support services to 3,025 family members and friends
  • Served 915 community members through grief support programs
  • Provided education on end-of-life issues to 3,165 area residents
  • Benefited from more than 40 volunteers who donated more than 9,100 hours of time to provide comfort, care and support to patients and families

Those interested in attending the open house are encouraged to RSVP by Wednesday, July 3, 2019 to Katie Joseph at kjoseph@emmanuelhospice.org.

WHERE:
Emmanuel Hospice
401 Hall St SW #263
Grand Rapids, MI  49503

WHEN:
Thursday, July 18, 2019
3:00 – 6:00 pm